AdminGuide Support
We're here to help.
AdminGuide helps older adults and caregivers understand administrative letters — taxes, health insurance, utilities, bank — by photographing them and getting a plain-language explanation with the next step to take.
Contact us
For any question, bug report, refund request, or account or subscription issue, email us. We typically reply within 2 business days.
Email: contact@inferencevision.store
Frequently asked questions
- How do I scan a letter? Open AdminGuide, tap "Scan a letter", and take a photo or import one from your photo library. The analysis appears in a few seconds.
- Are my documents private? On a recent iPhone (iOS 26 with Apple Intelligence), analysis can run entirely on your device. Otherwise documents are sent over an encrypted connection for analysis and are isolated to your account. See our Privacy Policy.
- How do I manage or cancel my subscription? On your iPhone, open Settings > [your name] > Subscriptions, select AdminGuide, and change or cancel your plan there. Cancellations take effect at the end of the current billing period.
- How do I request a refund? Purchases are handled by Apple. Request a refund at reportaproblem.apple.com, or email us and we'll guide you.
- How do I delete my data? Email us to request account and data deletion; we delete or anonymize your personal data within 30 days.
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